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Answers, troubleshooting, and a way to reach the Zone team — all in one place.

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faqs

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troubleshooting

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Log-in problems

If you experience difficulties logging in, try refreshing the app. Ensure your internet connection is stable.

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QR code scan issues

If a QR code doesn't scan, make sure the camera lens is clean and that the code is fully visible on your screen. Refresh the app if needed.

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Photo upload errors

If pictures fail to upload or take too long, try refreshing the app to load content faster. Ensure your connection is stable.

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Sync issues between devices

If content is not appearing consistently across devices, refresh the app on all devices and ensure you are logged in with the same account.

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